Frequently Asked Quesitons
Delivery
In flybyflyjo.com we understand the importance of getting your products in time, so we do our best to deliver your order as quickly as possible, at the lowest possible delivery cost. The delivery fee varies depending on the country or the duration of the delivery.
Inside Jordan the delivery fee is 2.75 JOD, if you are outside Jordan please contact us to know more about the delivery fee.
We ship to Jordan and all the Middle East.
The delivery time takes from 1 to 7 business days.
You can contact our customer care team at any time, they are always happy to help you track your order. +962 7 9995 8586 or support@flybyflyjo.com
Payment
While shopping from flybyflyjo.com you can make sure that your experience will be easy and safe, and will meet all your needs. This allows you to choose the right payment method for you among the following options:
- Cash on delivery.
- Credit card: safe money transfer using your bank account. Visa and Mastercard.
Return policy
If you want to return an order, all you need to do is tell us this decision with the reason for the return. Please provide us with your order ID and one of our representatives from the Customer care Center will confirm your order details and complete your return process.
If you want to return your order after receiving it, you should contact us to return the products within a period not exceeding 14 days from the date of receiving the order; Products that do not meet the following conditions are not returnable:
- Product misused
- Product exceeded 14 days from receiving date
- To be one of the products that cannot be returned:
- Used furnishings.
- Opened packages.
- All products without original card or cover.
- Any products that have been modified, changed, or washed.
Refunds (if applicable)
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
For any other questions please contact us at support@flybyflyjo.com or +962 7 9995 8586